We’re looking for an enthusiastic and personable Concession Manager to immerse themselves in the world of Piglet, and embody our values of Comfort, Community and Entrepreneurial Spirit within our first physical retail concessions.
What you’ll be getting up to
You’ll be working independently in store; ensuring all minimum brand standards are achieved as well as creating a first class customer experience. You’ll ensure your team are trained and empowered to do this too.
Communication is integral to this role; you’ll be liaising both with our ROM and with teams across the business to ensure a consistent customer experience. You’ll be responsible for ensuring the in-store team are fully in the loop on company updates, and feel empowered to share updates and insights of their own. You’ll also be our key link with the host store, helping us to build a strong and collaborative relationship.
You’ll become an expert on our product range, engaging with shoppers to answer queries, give advice and share inspiration. You’ll familarise yourself with the brand story and deliver consistently on brand guidelines.
You’ll embody the Piglet brand, and make our customers feel at home within our concessions, and excited to buy into the brand.
You’ll lead the concession team, ensuring everyone feels valued and supported.
You’ll be responsible for spotting trends and driving continuous improvements; helping us learn more about our in store shoppers, and adapt accordingly.
You’ll be responsible for our physical space; both delivering on brand visual guidelines and ensuring cleanliness and health and safety requirements are met.
You’ll maximise sales and drive profitability through strong commercial management, alongside controlling costs.
Who we’re looking for
You’ll need to be a real people person; the kind to put a smile on shoppers’ faces, even if they don’t make a purchase.
You’ll also need to have supervisory experience in the retail sector and be a great people manager.
You’ll need to be self motivated; a great deal of this role will be working independently.
Communication is essential in this role, as a distributed team, we need to ensure information and ideas are free flowing.
You’ll need to have a passion for interior design and homewares. At PiB we love playful colours and creating bold combinations to suit individual tastes. We’re looking for someone who can listen to shoppers and confidently make product suggestions.
We’re looking for someone analytical, self critical and creative. You’ll have a front row seat to spot trends amongst our in store shoppers; both who they are (or aren’t!) and how they shop, and you’re likely to be best placed to share ideas on what we could do better.
What it's like to work at Piglet in Bed
This role will be employed directly by our partners at De Gruchy, but you'll very much be part of the Piglet team; you'll be invited to spend time with us to share business updates, as well as joining in our socials.
You'll receive a £250 bonus after your first 12 weeks in the role
We offer 40% discount on our products, and a pair of pyjamas when you’ve been with us for three months, alongside a welcome gift.
At Piglet in Bed, we're on a mission to become the home of long-lasting, natural comfort. We don't believe in ironed bedsheets and pristine homes. In fact, as a remote first business, we know the importance of your home bringing comfort and joy, and we bring those values to work too.
We've achieved a lot in a short space of time, in no small part due to the incredible team who make Piglet happen, and we're so excited you're considering joining us!
About Piglet in Bed
Founded in 2017 in West Sussex, Piglet in Bed has gone from strength to strength in the past few years. 2023 is an exciting year for us, as we take our first steps into physical retail, and we'd love you to join us.